Privacy Policy

Last updated: March 2025

Green Cape Energy ("we", "us", "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share and safeguard your data in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA) of South Africa.

By using our website at www.greencapeenergy.co.za or submitting an enquiry, you acknowledge that you have read and understood this policy.

1. Who We Are (Responsible Party)

Green Cape Energy is the responsible party as defined under POPIA. We determine the purpose and means of processing your personal information.

2. Personal Information We Collect

We collect personal information only when you voluntarily provide it. This may include:

• Full name
• Phone number and/or WhatsApp number
• Email address
• Physical address or area (for site assessments and quotes)
• Details about your property and energy requirements
• Any other information you provide in your enquiry or message

We do not collect sensitive personal information (as defined in POPIA) such as race, religion, health data or financial account details through this website.

3. How We Collect It

• Contact and quote request forms on our website
• WhatsApp messages initiated by you
• Phone calls and emails you send to us

We do not use cookies for tracking or advertising. Our website may collect basic technical data (e.g. browser type, page views) through our hosting provider (Netlify) for security and performance purposes only.

4. Why We Process Your Information (Purpose)

We use your personal information to:

• Respond to your quote requests and enquiries
• Assess and recommend appropriate solar solutions for your property
• Communicate about our products, services and financing options
• Schedule site assessments and installations
• Comply with legal and regulatory obligations

We will not use your information for any purpose other than those listed above without your explicit consent.

5. Legal Basis for Processing

We process your personal information on the following grounds:

• Consent: You have voluntarily submitted your information to us.
• Legitimate interest: Processing is necessary to respond to your request and provide the service you asked about.
• Contractual necessity: If you proceed to a purchase or installation agreement, processing is required to fulfil that contract.
• Legal compliance: Where we are required by law to retain certain records.

6. Sharing Your Information

We do not sell, rent or trade your personal information to third parties. We may share your information only in the following limited circumstances:

• With trusted service providers who assist us in operating our business (e.g. communication platforms), who are bound by confidentiality obligations
• With financing partners (e.g. banks or rent-to-own providers) where you have requested finance — and only with your explicit consent
• Where required by law, court order or a regulatory authority

7. How Long We Keep Your Information

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, or as required by law. If you do not proceed with a quote or service, we will retain your enquiry details for a maximum of 12 months before securely deleting them.

8. Your Rights Under POPIA

As a data subject under POPIA, you have the right to:

• Access the personal information we hold about you
• Correct or update inaccurate information
• Delete your personal information (where there is no legal obligation to retain it)
• Object to the processing of your personal information
• Withdraw consent at any time (this will not affect processing already carried out)
• Lodge a complaint with the Information Regulator of South Africa

To exercise any of these rights, contact us at the details below.

9. Security

We take reasonable technical and organisational measures to protect your personal information against loss, theft, unauthorised access, disclosure or destruction. Our website is served over HTTPS. However, no data transmission over the internet can be guaranteed as 100% secure.

10. Children's Privacy

Our services are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe a child has submitted information to us, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. Continued use of our website after changes constitutes acceptance of the updated policy.

12. Contact Us / Complaints

If you have questions about this policy or wish to exercise your rights, contact us:

You also have the right to lodge a complaint with the Information Regulator of South Africa:
www.justice.gov.za/inforeg/
Email: inforeg@justice.gov.za

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